PC Support Doctor – Privacy Policy
Effective Date: July 30, 2026
PC Support Doctor (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains how we collect, use, store, and protect information during onsite and remote computer support services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Address
- Phone number
- Email address
- Service history and appointment details
Technical Information
- Device type, operating system, and hardware specifications
- Installed software and system configuration
- Diagnostic data related to performance, errors, or malware
- IP address (for remote support sessions)
Payment Information
- Payment method (cash, card, digital payment)
- Amount paid
- Date/time of payment
(We do not store full credit card numbers. Payments are processed securely through third‑party payment providers.)
2. How We Use Your Information
We use collected information to:
- Provide onsite and remote computer support
- Diagnose and repair technical issues
- Communicate about appointments, service updates, or follow‑ups
- Process payments
- Maintain internal service records
- Improve service quality and customer experience
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Remote Support Privacy
During remote sessions, we may temporarily access:
- Your desktop or active applications
- System settings
- Diagnostic tools
- Files necessary to complete the service
We only access information required to perform the requested service and never browse personal files unless explicitly directed by the client.
Remote access tools are encrypted and require your permission to initiate.
4. Data Security
We take reasonable measures to protect your information, including:
- Encrypted remote support connections
- Secure storage of service records
- Limited access to client information
- No retention of sensitive passwords or authentication details
However, no system is completely secure. Clients acknowledge that computer repair inherently involves technical access and potential exposure to stored data.
5. Data Backup Responsibility
Clients are responsible for backing up their data before service. PC Support Doctor is not liable for data loss resulting from:
- Hardware failure
- Malware
- Corruption
- Pre‑existing issues
- Repair or diagnostic procedures
6. Information Sharing
We may share information only when necessary:
- With payment processors to complete transactions
- With law enforcement if legally required
- With third‑party vendors assisting in service delivery (e.g., remote support platforms)
We do not share information for advertising or marketing.
7. Cookies & Website Tracking
Our website may use:
- Basic analytics (traffic, device type, pages visited)
- Cookies for functionality and performance
We do not use invasive tracking or behavioral advertising tools.
8. Your Rights
You may request:
- A copy of the information we have on file
- Corrections to inaccurate information
- Deletion of service records (unless legally required to retain them)
Requests can be made via email or phone.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
10. Contact Information